Privacy policy
Last updated 8 October 2026
Who we are
Yong Dee Auto Parts ("we", "us") is a car parts shop in Alor Setar, Kedah, Malaysia. This policy explains what personal data we collect when you use this website or message us on WhatsApp, how we use it, who we share it with, and how you can ask us to delete it. We handle personal data in line with Malaysia's Personal Data Protection Act 2010.
What we collect
On this website:
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You can browse without an account. We do not use advertising or tracking cookies.
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Our hosting provider keeps standard technical logs (such as IP address, browser type and the pages requested) to run and protect the site.
When you message us on WhatsApp (+60 11-5871 8607):
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your WhatsApp phone number and profile name;
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the messages, photos, voice notes, files and locations you send us;
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the time of each message and whether our replies were delivered.
How we use it
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to answer your questions, give you prices and check that a part fits your car;
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to arrange collection of the parts you order;
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to keep a record of what we told you, and to stop misuse of our service.
We do not sell your data, use it for advertising, or send you marketing messages you did not ask for.
How our replies are prepared
Some replies are first drafted by an AI assistant (Claude, made by Anthropic) using our parts catalogue and prices. A member of our staff reads every draft and decides whether to send it, change it or reject it. Nothing is sent to you automatically.
Voice notes are turned into text by Google's Gemini so that our staff and the assistant can read them. Our staff can still listen to the original.
Who we share it with
Only the service providers that run our service for us, and only what each one needs:
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Meta Platforms (WhatsApp Business Platform), which delivers messages between you and us;
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Anthropic, which receives the text of your messages to draft a reply;
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Google (Gemini), which receives voice notes you send us, to turn them into text;
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Telegram, where our staff review drafts in a private staff group — the draft shows your name, number and message;
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Oracle Cloud Infrastructure (Singapore), which hosts the server that stores our conversation records;
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Expo, which hosts this website.
We may also disclose data where the law requires it.
How long we keep it
Our server deletes conversation records automatically 12 months after your last message. Messages also exist in WhatsApp itself and in our staff group on Telegram, which keep them under their own policies; we remove ours from those on request (see below).
Your rights
You can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it. You can stop at any time by no longer messaging us, or by blocking our number.
How to delete your data
Send "Delete my data" (or "Padam data saya") on WhatsApp to +60 11-5871 8607 from the number you used with us. Within 30 days we delete your conversation records from our server and our staff group, and confirm on WhatsApp when it is done.
Security
Your data travels over encrypted connections and is stored on servers that only our staff can reach. Access keys to these services are kept on our own server, not in this website.
Children
Our service is for people buying car parts. We do not knowingly collect data from children under 13.
Changes
If we change this policy we update this page and the date at the top.
Contact
Yong Dee Auto Parts, Alor Setar, Kedah, Malaysia
WhatsApp: +60 11-5871 8607